At Malinaa, we want you to be fully satisfied with your furniture purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and return process. Please read our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: You must request a return within [30] days of receiving your order.
• Condition: The item must be unused, in the same condition as when you received it, and in its original packaging. Products that show signs of wear or damage caused by the customer are not eligible for a refund.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

2. Non-Refundable Items

Certain products are non-refundable:

• Custom or personalized furniture items.
• Clearance or final sale items..
• Items that have been damaged due to misuse, improper care, or assembly errors.

3. Return Process

If you wish to return an item, please follow these steps:

• Contact Us: Email our customer service team with your order number and the reason for the return. We will provide you with return instructions and a return authorization code.
• Return Shipping: You are responsible for the shipping costs associated with returning the item unless the product was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. To facilitate the process, we ask that you:

• Photographic Evidence: Provide clear photographs of the damage or defect, along with a description.
• Resolution: Depending on the situation, we will offer a replacement, repair, or full refund, including return shipping costs.

5. Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within [7-10] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
• Partial Refunds: In some cases, only partial refunds may be granted (for example, if the item is returned after the 30-day window or not in its original condition).

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with Your Bank: First, check your bank account or credit card statement for any pending refunds.
• Contact Your Payment Provider: Some banks or credit card companies may take additional processing time before your refund is posted.
• Contact Us: If you’ve done all of the above and still haven’t received your refund, please reach out to us at [email address], and we will assist you further.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [email address]. Exchanges are subject to availability, and the item must meet the same eligibility criteria as returns. The customer is responsible for any return shipping costs, unless the item was received damaged or defective.

8. Cancellations

• Order Cancellations: You may cancel your order within [24] hours of placing it for a full refund. After this period, cancellations may not be possible, as the order may already be in processing or shipped.
• Custom Orders: Once production has begun on custom or personalized items, cancellations are not permitted.

9. Contact Information

For any questions or concerns regarding our refund policy, please contact us:

• Email: [sarjina.ind@gmail.com, malinaaind@gmail.com ]
• Phone: [+91-828-784-0116, +91-817-803-0992]
• Address: [Sarjina Industries opc pvt ltd
  Sector 59, Gurugram, Haryana 122001]

At Malinaa, your satisfaction is our priority. We are committed to providing high-quality furniture and exceptional customer service. Thank you for shopping with us!