At Malina, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your furniture, we offer a flexible return policy to accommodate your needs. Please read the following guidelines carefully:

Eligibility for Returns:

1. Timeframe: You may return your item(s) within 30 days of delivery for a full refund or exchange.
2. Condition: To be eligible for a return, the item must be in unused condition, free from damage, stains, or signs of wear, and in its original packaging.
3. Non-Returnable Items:
   • Custom-made or personalized items.
   • Items marked as “final sale” or “non-returnable” at the time of purchase.
   • Gift cards.

Return Process:

1. Initiate a Return: Contact our customer service team at [customer support email] or call us at [customer support number] to begin the return process.
2. Packaging: Please ensure that the item is securely packaged in its original packaging. If the original packaging is unavailable, please contact us for guidance on alternative packaging.
3. Return Shipping: You may ship the item back using your preferred shipping method. Please note that return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.
   • In cases of a damaged or defective item, we will arrange a return or exchange at no additional cost to you.
4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is not in acceptable condition, we may refuse the return or charge a restocking fee.

Refunds:

• Processing Time: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
• Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, we will issue store credit.
• Restocking Fee: A restocking fee of 10% may apply for large furniture items that require special handling.

Exchanges:

• If you wish to exchange your item for another product, please contact our customer service team within 30 days of receiving the item. Exchanges are subject to product availability.

Damaged or Defective Items:

• If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will promptly arrange for a replacement or full refund, including any associated shipping costs.

Thank you for shopping with Malina! We appreciate your business and are committed to making your experience as seamless as possible.

For any questions or concerns, please feel free to reach out to our customer service team.

Contact Us:

• Phone: [+91-828-784-0116, +91-817-803-0992]
• Email: [sarjina.ind@gmail.com, malinaaind@gmail.com ]
• Website: [Sarjina Industries opc pvt ltd
  Sector 59, Gurugram, Haryana 122001]

Let me know if you need adjustments to this policy or if you have specific details like contact information to add!